Refund and Returns Policy
Thank you for shopping at HouseBookRecipes. We strive to provide the best service and customer experience possible. Please read our Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges for your purchases.
1. General Information
At HouseBookRecipes, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, you can request a refund or exchange, subject to the following conditions:
- All returns and refund requests must be made within 30 days of purchase.
- To be eligible for a refund, your item must be in the same condition as when you received it and must be returned in its original packaging.
2. Digital Products (E-books, Recipes, and Online Content)
Due to the nature of our products, digital items, including e-books and downloadable recipes, are non-refundable after purchase. However, if there is an issue with the file or the product, we will gladly provide a replacement or a solution.
If you encounter technical difficulties accessing or downloading your digital product, please contact our support team at [email protected], and we will resolve the issue as quickly as possible.
3. Physical Products (Cookbooks)
For physical products like cookbooks, we offer a return and refund option under the following conditions:
- You must contact us within 30 days of receiving the product.
- The item must be unused, unopened, and in resellable condition.
- Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
Once we receive the returned item and confirm it meets the conditions above, we will process your refund. Refunds will be issued to the original method of payment.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or a full refund, including return shipping costs if applicable.
5. How to Request a Refund or Return
To initiate a return or refund, please follow these steps:
- Contact our customer support team at [email protected] or call +1 630 584 8600.
- Provide your order number and a brief description of the issue.
- If your request is approved, we will send you instructions on how to return the item.
6. Processing Time
Refunds for eligible returns will be processed within 7-10 business days after we receive the returned item. The funds will be credited back to your original payment method. Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider.
7. Exceptions
We reserve the right to deny returns or refunds if the items do not meet the above conditions. We also do not offer refunds or returns on items that are marked as “Final Sale” or “Non-Returnable” at the time of purchase.
8. Contact Information
If you have any questions about this Refund and Returns Policy or need assistance, please reach out to us:
- Email: [email protected]
- Phone: +1 630 584 8600
- Address: 105 N 2nd Ave, St. Charles, IL 60174, USA
